Custom Steel and Glass FAQ

Please see below for Metal Boutique’s most Frequently Asked Questions!

Product FAQs

You can email or call us, and our sales team will be happy to discuss your project with you and guide you through the order process.

All our steel is American made, top grade, pickled steel.

Unfortunately, most of our safety glass products cannot be cut or altered once they are complete, except for laminated glass

Lead time depends on a handful of factors such as order size and complexity. We do pride ourselves on having one of the industry’s most aggressive lead times and work hard to meet and exceed our customers’ expectations.

1/8” to 3/16” is the standard gap size. Keep in mind weatherstripping closes the gap on the doors and helps ensure there is no water or air infiltration.

Hardware selection varies based on the required function and preferred aesthetic. Our team can help design a hardware package that works best for your project.

Yes, our doors are comparable in functionality to the highest-grade interior solid wood doors. 

Company FAQs

Our standard terms are 33% deposit, 33% once fabrication is in process, balance due prior to shipping. However, we try to accommodate any circumstances that may require different terms.

Discounts may be available based on the quantity or size of your order.

In some cases, yes, but this depends on the location of the project. We do offer an installation guide and provide support to answer any questions you have throughout the process.

We provide an easy-to-follow installation guide for a DIY install. We also have a network of installers who can provide that service.

We proudly deliver products anywhere in the United States

No. Fire Rated products have very specific design and rating requirements.

You can send us a photo, sketch, or architectural drawing of your project or concept, along with a rough dimension of the opening. If you already know which door style and system you would like, you can include that as well. If you are not sure, we can let you know which of our systems will be the best match.

Yes! Whether it’s a structural obstruction or merely cosmetic, our team will work with you to come up with clever ideas to minimize, or in some cases feature those obstructions, based on your preference.

Shipping FAQs

We generally ship via common carrier.

Typical transit times range from 1-8 business days, depending on location.

We do not accept returns on custom products, but some stock items can be returned. Please review our return policy for full details.